Moo update
Nov. 28th, 2007 05:07 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mofetteOn Sunday night I submitted my query to moo, letting them know my cards had been misprinted. I got an automated response, telling me:
"I've sent this mail to let you know that your enquiry is in our customer service queue and that a real live MOO Service Agent will get back to you by the end of the next business day (Mon-Fri)."
Did I get a reply the next business day?
No.
I did get a reply on Tuesday however, telling me that they were already reprinting my batch as they noticed that an error had been made. Overall a satisfactory result, but to be honest, they shouldn't tell you that they would reply in a day if they couldn't. I wouldn't have minded if they had just said "as soon as possible", I just dislike it when companies do this.
I want to tag my presents!!
"I've sent this mail to let you know that your enquiry is in our customer service queue and that a real live MOO Service Agent will get back to you by the end of the next business day (Mon-Fri)."
Did I get a reply the next business day?
No.
I did get a reply on Tuesday however, telling me that they were already reprinting my batch as they noticed that an error had been made. Overall a satisfactory result, but to be honest, they shouldn't tell you that they would reply in a day if they couldn't. I wouldn't have minded if they had just said "as soon as possible", I just dislike it when companies do this.
I want to tag my presents!!
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no subject
Date: 2007-11-28 05:15 pm (UTC)My new toy had arrived by then though which distracted me enough to forget about hassling them more.